General
How can I become a dealer or distributor for your products?
To explore the opportunity of becoming a dealer or distributor for our products, please complete our Dealer Inquiry Form. Once submitted, someone from our team will reach out to you to discuss potential collaborations and provide additional informati
Do you ship/sell worldwide?
We currently ship to the USA. We’re excited to expand our reach soon to Australia and other international markets soon!
How do I track my order?
Once your order has been placed, you will receive a confirmation email with your order details. Your next email from Bonnell will occur after your bike has been dispatched from our warehouse. This email will include a tracking number and a link to ou
Do I need a license to ride an electric bicycle?
The need for a license to ride an electric bike depends on the specific laws in your area. In most U.S. states, standard electric bikes that meet Class 1, Class 2, or Class 3 e-bike regulations do not require a license, registration, or insurance. Ho
When will I receive my Bonnell 775?
For available stock, you can expect to receive your bike within approximately one week, though in rare cases it may take a bit longer to arrive at your doorstep. Shipping fees, if applicable, will be calculated and displayed at checkout. Please note
Where can I test ride a Bonnell?
Looking to test ride a Bonnell? Find a Retailer – Bonnell Electric Limited near you!
What is your purchase and cancellation policy?
At Bonnell, we want you to love your ride, and we’re here to make sure you have the best experience possible. Since our bikes will be available both online and in-store through our retail partners, our policies differ depending on how you purchase. B
What fees/taxes are applied at checkout?
During the initial stages of the checkout process, you will notice a note stating 'Taxes and shipping calculated at checkout.' Once you proceed to the checkout phase, our system will automatically calculate the applicable sales tax based on your deli
Can I add items to my existing bike order?
Yes, you can add items, such as sprockets, to your existing bike order. However, please note that these items may ship from a different location than your bike. To avoid any delays, you can choose to order additional items separately, or wait for our
What should I do if there is an issue with my charger?
If you're experiencing issues with your charger, such as unusual smells or performance problems, it is important to stop using it immediately to prevent any damage or hazards. We encourage you to submit a support request as this ensures the request r
Do you have authorized dealers in my area?
To find authorized dealers near you, please refer to the Retail & Service Finder – Bonnell. We regularly update this map as we bring on new dealers. If you don't find a dealer in your area listed, it means we currently don't have an authorized dealer
Is the company collaborating with influencers and ambassadors?
We greatly appreciate the interest of influencers and ambassadors in working with our brand. At present, we are in the launch phase of our exciting new products, which has led to us limiting our ambassador and influencer partnerships to a small, pre-