What should I do if there is an issue with my charger?Updated 2 months ago

If you're experiencing issues with your charger, such as unusual smells or performance problems, it is important to stop using it immediately to prevent any damage or hazards. We encourage you to submit a support request as this ensures the request reaches the right team promptly.

Once we receive your request, our team will coordinate a replacement or solution and provide updates via email. Patience is appreciated as we conduct necessary verifications before proceeding with replacements to maintain high safety standards.