What is your purchase and cancellation policy?Updated 11 days ago

At Bonnell, we want you to love your ride, and we’re here to make sure you have the best experience possible. Since our bikes will be available both online and in-store through our retail partners, our policies differ depending on how you purchase.

Buying Online?

Cancellations and refunds are available under the following conditions:

• Need to cancel? To request a cancellation or refund, contact [email protected]
• Fulfilled orders: Once an order has been fulfilled a refund is no longer possible.

While we don’t accept returns at this time, if you experience any issues with your bike, we’re here to help! Reach out to our customer service team, and we’ll make sure you get the support you need.

Buying From a Retail Partner?

If you buy your Bonnell bike from one of our brick-and-mortar retail partners, your sale is final since you get to see, touch, and (in many cases) test ride the bike before purchase. While returns aren’t an option in-store, your bike is covered by our warranty in case of any issues.

We’ve Got Your Back!

No matter how you purchase, you are part of the Bonnell riding community, and we’re here to support you. If you have any questions, just reach out—we’re happy to help!

Please note, warranty claims for defective products are handled separately under the warranty policy and do not qualify as returns. You can file a Customer Support claim here.

See our full T&Cs here.