Have a question? Reach out to us here. For warranty claims or support requests, please visit the Warranty & Support section to submit the appropriate form. We’re here to help!

ridebonnell

<p><iframe src="https://forms.monday.com/forms/embed/e6eadbe97779a959bd678399793281d7?r=use1" width="100%" height="800" style="border: 0; box-shadow: 5px 5px 56px 0px rgba(0,0,0,0.25);"></iframe></p><p><br></p><hr><p>If the form above is unavailable, please submit your request via our <a href="https://forms.monday.com/forms/e6eadbe97779a959bd678399793281d7?r=use1" target="_blank" rel="noopener noreferrer">Customer Support Form</a> or alternatively email us at <a href="mailto:info@ridebonnell.com">info@ridebonnell.com</a>.</p>

Need help with your bike? Submit a support request for warranty claims, repairs, or product issues. Our team is here to assist you.

Customer Support Request

Warranty & Customer Support

How can I become a dealer or distributor for your products?

Do you ship/sell worldwide?

How do I track my order?

Do I need a license to ride an electric bicycle?

When will I receive my Bonnell 775?

Where can I test ride a Bonnell?

What is your purchase and cancellation policy?

What fees/taxes are applied at checkout?

General

Can I request customizations to my 775?

Can I buy just the frame and/or the 775 as a kit?

How can I access the Bonnell e-MTB Ride App

How much does the Bonnell Ride App cost?

Where can I ride my Bonnell 775?

How much assembly is required for my 775?

How easy is it to install the 775 AM Touring Package?

Can I convert my 775 AM to the 775 AM Touring version later?

Is my Bonnell 775 waterproof?

What is the weight capacity of the Touring Package rack?

Can I use the 775 AM Touring rack and fenders independently?

Can I mount a water bottle cage on my 775?

Does the 775 have tool storage?

Do I have to register my 775 MX?

What is the range of the 775?

What is the 775 MX top speed?

Can I purchase just the bicycle frame or a frame set?

How do I know what size bike I should get?

Does the MX bike have a pedal assist option?

Can I change the shock on my 775?

How easy is it to replace a bent or damaged derailleur hanger?

What's the maximum fork travel I can use on my 775?

How easy is it to swap the crankset on my 775?

Can I customize my 775 AM to come with the 780Wh battery instead of the 520Wh?

Can I change the wheel or tire size on my 775?

e-MTB

When will the 805 be available?

When will the 902 be available?

How much do the 902 & 805 cost?

How much do the 902 & 805 weigh?

Are sponsorships available for promoting your e-moto products?

e-Moto

Frequently Asked Questions

How-to: 775 AM Unboxing & Assembly

How-to: 775 AM Battery Replacement

How-to: 775 MX Battery Replacement

How-to: 775 MX Sprocket Change

How-to: 775 Display Replacement

How-to: 775 App Walkthrough (including unlocking Race Mode)

How-to: 775 MX Rear Chainstay Adjustment

How-to: 775 MX Rear Tire Replacement

How-to: 775 AM & MX Drop Post Internal Length

How-to: 775 Lower Shock Mount Adjustment

How-To Videos

e-MTB Warranty

Warranty Registration

Owner's Manuals

Technical Questions

Customer Support RequestUpdated 2 months ago