e-MTB WarrantyUpdated 6 days ago
1. Overview
This warranty policy applies to all electric bicycles ("e-bikes") purchased from Bonnell Electric Ltd. We are committed to providing quality products and support. This policy outlines the warranty terms for the e-bike frame, battery, and motor.
2. Warranty Period
The full frame are covered by a two-year warranty for defects, commencing from date of delivery to the first owner.
The battery, motor controller and motor are covered for a one-year warranty for defects, commencing from date of deliver to the first owner.
Parts from original component manufacturers, for example Suntour, are also covered for a minimum of one year unless stated otherwise.
The warranty is linked to the bike, not the owner. If you’ve bought the bike second-hand and it’s less than two years old, you are still entitled to make a claim, although you will be required to provide proof of purchase from the original seller.
Bonnell will cover any associated rebuilding, shipping and customs charges for successful warranty claims.
3. Warranty Coverage
The 775 is designed for recreational use only. This warranty covers defects in materials and workmanship under normal use and maintenance. During the warranty period, Bonnell Electric Ltd will repair or replace, at our discretion, any defective components.
PLEASE REFER TO THE DOCUMENTS INCLUDED WITH YOUR BICYCLE FOR POSSIBLE FURTHER RESTRICTIONS.
4. Exclusions
This warranty does not cover:
Normal wear and tear (including but not limited to tires, brake pads, and chain).
Damage caused by accident, misuse, neglect, abuse, improper maintenance, or other external factors.
Unauthorized modifications or repairs.
Damage resulting from commercial use.
Cosmetic damage, such as scratches, dents, and fading.
Any e-bike used for rental or commercial purposes unless specified otherwise.
5. Register Your Bonnell
Once you’ve received your Bonnell, register it online: Bonnell Warranty Registration
6. Warranty Claim Process
To make a warranty claim, the following steps must be followed:
Submit online form: Bonnell Customer Support
Proof of Purchase: Provide the original receipt or proof of purchase. This is mandatory even for subsequent owners; proof of purchase should be obtained from the original owner or the Authorized Bonnell Retailer who sold the Product.
Description of Issue: Describe the defect and provide clear photos / videos.
Return to Dealer: If necessary, return the e-bike or affected component to an authorized Bonnell Electric Ltd dealer or Bonnell for inspection.
All determinations under this limited warranty will be made in the sole discretion of Bonnell, including but not limited to the decision to repair or replace a defective product, and what replacement product is the most nearly comparable product then available.
7. Limitation of Liability
THIS IS A FULL AND COMPLETE STATEMENT OF BONNELL ELECTRIC LTD’S WARRANTY FOR THE PRODUCT. NO OTHER REPRESENTATION OF ANY KIND BY ANYONE SHALL CREATE ANY WARRANTY REGARDING THE PRODUCT. BONNELL ELECTRIC LTD’S LIABILITY UNDER THIS WARRANTY SHALL TO THE FULLEST EXTENT PERMITTED BY LAW BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE AND IN NO EVENT SHALL BONNELL ELECTRIC LTD BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LOSSES. THIS LIMITATION DOES NOT EXCLUDE LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY BONNELL ELECTRIC LTD’S NEGLIGENCE.
Some states, provinces, or countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply. If it is determined by a court of competent jurisdiction that a certain provision of this Warranty does not apply, all other provisions shall remain in full force and effect.
8. Legal Rights
This warranty gives you specific legal rights under the laws of Hong Kong. You may also have other rights which vary from region to region.
9. Contact Us
If you have any questions or comments regarding these terms, you may contact Bonnell by any of the methods available on our website or by email: [email protected].