Have a question? Reach out to us here. For warranty claims or support requests, please visit the Warranty & Support section to submit the appropriate form. We’re here to help!

ridebonnell

<p>If your bike arrives damaged, please submit a <a href="https://ridebonnell.com/en-au/pages/help-center?hcUrl=%252Fen-US%252Farticles%252Fwarranty-and-customer-support-242160">customer support request</a> immediately to report the issue. We take the condition of our deliveries seriously and will work with you to resolve the situation promptly.&#xA0;</p><p>Additionally, ensure to check the packaging upon arrival and document any issues for our review. Rest assured, your satisfaction is our priority, and we are committed to providing support to address such concerns.</p>

If your bike arrives damaged, please submit a customer support request immediately to report the issue. We take the condition of our deliveries seriously and will work with you to resolve the situation promptly. Additionally, ensure to check the pack

What should I do if my bike arrives damaged?

Frequently Asked Questions

e-MTB

How can I become a dealer or distributor for your products?

Do you ship/sell worldwide?

How do I track my order?

Do I need a license to ride an electric bicycle?

When will I receive my Bonnell 775?

Where can I test ride a Bonnell?

What is your purchase and cancellation policy?

What fees/taxes are applied at checkout?

Can I add items to my existing bike order?

What should I do if there is an issue with my charger?

Do you have authorized dealers in my area?

Is the company collaborating with influencers and ambassadors?

General

Can I request customizations to my 775?

Can I buy just the frame and/or the 775 as a kit?

How can I access the Bonnell e-MTB Ride App

How much does the Bonnell Ride App cost?

Where can I ride my Bonnell 775?

How much assembly is required for my 775?

How easy is it to install the 775 AM Touring Package?

Can I convert my 775 AM to the 775 AM Touring version later?

Is my Bonnell 775 waterproof?

Can I install the 775 AM Touring Package on my 775 MX?

What is the weight capacity of the Touring Package rack?

Can I use the 775 AM Touring rack and fenders independently?

Can I mount a water bottle cage on my 775?

Does the 775 have tool storage?

Do I have to register my 775 MX?

What is the range of the 775?

What is the 775 MX top speed?

Can I purchase just the bicycle frame or a frame set?

How do I know what size bike I should get?

Does the MX bike have a pedal assist option?

Can I change the shock on my 775?

How easy is it to swap the crankset on my 775?

What's the maximum fork travel I can use on my 775?

How easy is it to replace a bent or damaged derailleur hanger?

Can I change the wheel or tire size on my 775?

Can I customize my 775 AM to come with the 780Wh battery instead of the 520Wh?

Why won't my 775 display turn on?

How do I connect my AirTag?

Can I put a kickstand on my 775 MX?

Can I swap the 775 MX brake lever setup?

Is the 775 MX bike available for direct pickup from your location?

Are there any discounts for purchasing multiple 775 MX bikes?

When will the 805 be available?

When will the 902 be available?

How much do the 902 & 805 cost?

How much do the 902 & 805 weigh?

Are sponsorships available for promoting your e-moto products?

e-Moto

How-to: 775 MX Unboxing & Assembly

How-to: 775 AM Unboxing & Assembly

How-to: 775 MX Battery Replacement

How-to: 775 AM Battery Replacement

How-to: 775 MX Sprocket Change

How-to: 775 Display Replacement

How-to: 775 App Walkthrough (including unlocking Race Mode)

How-to: 775 MX Rear Chainstay Adjustment

How-to: 775 MX Rear Tire Replacement

How-to: 775 AM & MX Drop Post Internal Length

How-to: 775 Lower Shock Mount Adjustment

How-To Videos

e-MTB Warranty

Warranty Registration

Customer Support Request

Owner's Manuals

Warranty & Customer Support

Technical Questions

What should I do if my bike arrives damaged?Updated 2 months ago