Have a question? Reach out to us here. For warranty claims or support requests, please visit the Warranty & Support section to submit the appropriate form. We’re here to help!

ridebonnell

Our Bonnell e-MTB Ride App is available for free on both the <a href="https://apps.apple.com/au/app/bonnell-e-mtb" rel="noopener noreferrer" target="_blank">Apple App Store</a> and the <a href="https://play.google.com/store/apps/details?id=com.bonnell.RideControl&amp;pcampaignid=web_share" rel="noopener noreferrer" target="_blank">Google Play Store</a>. Spot the Bonnell Bat to know you&#x2019;re in the right app.<img src="https://attachments.gorgias.help/Q9r0k7BmGgX2vg13/hc/z8QbV2Pyvm7ogePy/2025032405-444c36fd-3aa6-45d0-96b2-72f08832746e-1254f8aa-0a98-4aa7-81b6-013125084fe5.png" style="width: 300px;" class="fr-fic fr-dib">&#xA0;

Our Bonnell e-MTB Ride App is available for free on both the Apple App Store and the Google Play Store. Spot the Bonnell Bat to know you’re in the right app.

How can I access the Bonnell e-MTB Ride App

Frequently Asked Questions

e-MTB

How can I become a dealer or distributor for your products?

Do you ship/sell worldwide?

How do I track my order?

Do I need a license to ride an electric bicycle?

When will I receive my Bonnell 775?

Where can I test ride a Bonnell?

What is your purchase and cancellation policy?

What fees/taxes are applied at checkout?

General

Can I request customizations to my 775?

Can I buy just the frame and/or the 775 as a kit?

How much does the Bonnell Ride App cost?

Where can I ride my Bonnell 775?

How much assembly is required for my 775?

How easy is it to install the 775 AM Touring Package?

Can I convert my 775 AM to the 775 AM Touring version later?

Is my Bonnell 775 waterproof?

What is the weight capacity of the Touring Package rack?

Can I use the 775 AM Touring rack and fenders independently?

Can I mount a water bottle cage on my 775?

Does the 775 have tool storage?

Do I have to register my 775 MX?

What is the range of the 775?

What is the 775 MX top speed?

Can I purchase just the bicycle frame or a frame set?

How do I know what size bike I should get?

Does the MX bike have a pedal assist option?

Can I change the shock on my 775?

How easy is it to replace a bent or damaged derailleur hanger?

What's the maximum fork travel I can use on my 775?

How easy is it to swap the crankset on my 775?

Can I customize my 775 AM to come with the 780Wh battery instead of the 520Wh?

Can I change the wheel or tire size on my 775?

When will the 805 be available?

When will the 902 be available?

How much do the 902 & 805 cost?

How much do the 902 & 805 weigh?

Are sponsorships available for promoting your e-moto products?

e-Moto

How-to: 775 AM Battery Replacement

How-to: 775 MX Battery Replacement

How-to: 775 MX Sprocket Change

How-to: 775 App Walkthrough (including unlocking Race Mode)

How-to: 775 MX Rear Wheel Replacement

How-To Videos

e-MTB Warranty

Warranty Registration

Customer Support Request

Owner's Manuals

Warranty & Customer Support

Technical Questions

How can I access the Bonnell e-MTB Ride AppUpdated 3 months ago